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Operations or Business Specialist

Operations Group (USA)

What you will be doing...

- Aid in reporting on the performance of agencies and broadcasters in terms of revenue and retention

- Calculate the payout to agencies and broadcasters based on performance

- In-app policy making and event development and implementation

- Work cross-functionally within the company, with multiple teams in both Los Angeles and Beijing

- Establish local partnerships and develop business according to corporate strategy

What we are looking for...

- Fluent in Mandarin and English

- Passionate about live streaming, social media, and new technologies

- Self-motivated, detail oriented, and open-minded, with creative mindset

- Proficient in Excel, Canva, Photoshop and ERP-savvy

- Enjoy working in a high intensity environment & must be flexible to work on evenings, weekends and holidays as needed

- Bachelor’s degree in marketing, communications or related field is preferred

- Experience in the entertainment industry, artist/talent relations or media is a plus

User Operations Specialist

Operations Group (USA)

What you will be doing...

- Maintain a good relationship with VIP accounts

- Execute VIP management policies and procedures

- Scout potential users, agencies, and broadcasters

- Negotiate and close deals with agencies and broadcasters

- Provide excellent customer service to VIP accounts, including creating and/or updating their profiles, and addressing their questions and/or concerns

- Perform data analysis and come up with suggestions to scale our business

What we are looking for...

- Strong quantitative and analytical skills

- Excellent verbal and written communication skills

- Ability to empathize with users and quickly grasp the issues they’re facing

- Happily take on new projects which involve researching to quickly become a subject matter expert, and driving them to completion

- Demonstrate accountability and ownership

- Think outside of the box and have courage to take risks

- Prior operations experience in the live streaming industry is preferred

- Being bilingual in Chinese and English is a plus

Operations Intern

Operations Group (USA)

What you will be doing...

- Manage broadcasters on LiveMe platform

- Build connections with LiveMe users, which would ultimately lead to revenue growth

- Conduct frequent data analysis on broadcaster and user behaviors

- Implement operations events/activities that would better help promote the broadcaster to the user, via liaising with different teams within the company

- Support the team in preparing any required reporting materials and other daily tasks

- Assist with other tasks as assigned